Refund policy

We hope you love your handmade Christmas gift tags. If you change your mind, please contact us within 14 days of receiving your order to let us know you would like to return it.

Items should be returned in their original condition. Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

Once your return has been received, we will process your refund as soon as possible and within 14 days. Where applicable, your original standard delivery charge will also be refunded.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can put things right. Your statutory rights are not affected.

To arrange a return, please contact us at stockallj@yahoo.co.uk before sending the item back. We will provide the return details.